Frequently Asked Questions
Everything you need to know about your Hedgren experience.
What materials are used in Hedgren bags?
Our bags are crafted from high-quality, durable materials including water-repellent nylon, recycled polyester, and genuine leather accents, designed to withstand the rigors of daily travel.
How do I clean and maintain my bag?
We recommend spot cleaning your Hedgren bag with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals to preserve the protective coating and fabric integrity.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please visit our Returns Portal to initiate a domestic return label.
Do Hedgren products come with a warranty?
Yes, all Hedgren products are covered by a 2-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Does my bag include RFID protection?
Many of our crossbody bags and backpacks feature dedicated RFID-blocking pockets to protect your credit cards and passports from unauthorized scanning.